Welcome to Bingo Home Care. Your privacy is important to us. This Privacy Policy describes how we collect, use, share, and protect personal information, including how we manage SMS communications in compliance with RingCentral’s requirements.

​

1. Information We Collect

1.1 Personal Identifiers

We collect information that identifies you as an individual, such as your full name, email address, phone number, and mailing address.

1.2 Health & Service Information

We may collect care-related information, including your care needs, appointment details, and emergency contact information.

​

2. How We Use Your Information

2.1 Service Delivery

We use your information to provide home care services, manage appointments, deliver updates, and communicate with clients and family members about care-related matters.

2.2 Communication

With your consent, we may use your phone number and email to send you service updates, appointment reminders, and care follow-ups. Promotional messages are only sent if you opt in separately.

2.3 Operational Improvement

Your data may be used to improve our website, customer experience, and service delivery processes through internal analysis and research.

2.4 Legal and Regulatory Compliance

We may use your data to comply with legal requirements, respond to lawful requests, or resolve disputes.

​

3. Sharing of Information

3.1 Internal Use

Your information is shared internally only with authorized staff and care providers directly involved in your service plan.

3.2 Trusted Service Providers

We may share limited information with service providers that help us operate (e.g., billing, scheduling, IT). These providers are contractually bound to safeguard your data and use it only as instructed.

3.3 No Sale of Information

We do not sell, trade, or rent your personal information to any third party.

3.4 SMS Data Restriction

SMS opt-in information and phone numbers are never shared with any third party or affiliate company for marketing purposes.

​

4. SMS Communications

4.1 Consent Requirement

We only send SMS messages to users who have expressly opted in. Consent may be provided through a checkbox on a form, verbal confirmation, or written agreement.

4.2 Types of Messages

With your permission, you may receive messages such as appointment reminders, service follow-ups, billing updates, and limited promotional messages (if you opted in).

4.3 Frequency of Messages

You may receive up to four (4) text messages per week depending on your service needs.

4.4 Messaging Fees

Standard message and data rates may apply based on your mobile carrier’s pricing plan. This applies to both domestic and international messages.

4.5 Opt-In Methods

You may opt in to SMS communications by:

• Checking an optional box on an online or paper form

• Verbally consenting during onboarding

• Signing a written agreement

4.6 Opt-Out Methods

To stop receiving SMS messages, reply "STOP" to any text from us. You may also contact us directly to request removal from SMS communications.

4.7 Help and Assistance

For support, reply "HELP" to any SMS or contact us at info@bingohomecare.com or +1-407-469-0023.

4.8 Summary of SMS Disclosure

Message and data rates may apply. You may opt out at any time by texting “STOP.” For help, text “HELP” or visit our website. Message frequency may vary.

​

5. Data Security

We implement industry-standard safeguards to protect your information from unauthorized access, disclosure, or misuse. These include physical, electronic, and managerial measures. While we strive for the highest level of protection, no system can guarantee complete security. In the event of a data breach, we will notify you in accordance with applicable laws.

​

6. Your Rights and Choices

You have the right to access, update, or request the deletion of your personal data, subject to applicable laws. You may also withdraw consent for communications at any time. If you believe your privacy rights have been violated, you have the right to file a complaint with your state’s data protection authority.

​

7. Cookies and Tracking

Our website may use cookies to enhance your browsing experience and gather analytics. You may disable cookies through your browser settings, although some features of the website may not function properly as a result.

​

8. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in laws, technology, or our operations. Updates will be posted on this page with the new effective date.